We are able to develop customised modules for your organisation if required. Our specialist courses each consist of three modules and run over three weeks.
These days, we all have to write emails. From order confirmations to newsletters, or just a quick line to confirm a date, email is the main form of communication in business. Yet, how many of us understand how to write and manage emails effectively? This course covers three main aspects of emailing:
The mechanics: your purpose, audience and topic; the power of a good subject line; email etiquette; professional appearance (punctuation, layout, formatting, fonts, backgrounds).
Writing emails: style (write clearly, concisely … get to the point!); avoid wordiness and jargon; different styles for different audiences; some basic grammar.
Managing emails: using files and folders; searching and sorting; managing complex email correspondence.
Minutes and meetings
Meetings are as inevitable as death and taxes (and often as long and boring). The need for efficient meetings is greater today than ever because of the constant flow of information and ever-increasing speed of everyday life. Yet, the basics of running a meeting and writing up minutes are not taught! This course will cover:
Model meetings: types of meetings (and agendas); planning a meeting; who’s who in the zoo; role of the chair; how to participate effectively.
Minute taking: active listening and how to improve your listening skills; taking notes; understanding reported speech; summarising information; writing up minutes.
Online meetings: Using Skype, webinars and other online conferencing tools.
We also offer a Professional Writing Course.